Melt-Free Delivery & Refund Policy
1. The Melt-Free Arrival Guarantee
Because ice cream is a perishable cold food product, we inspect and pack every order into a thermocol ice box before rider handover. If your order arrives melted or compromised due to transit delays, we will instantly replace the affected tubs or issue a complete refund.
2. Reporting an Issue
Please inspect your package upon delivery. In the rare event of transit damage or temperature loss, please contact our dispatch team within 1 hour of receipt with a photograph of the package and your Order Reference Number.
3. Refund Settlement
Approved refunds will be processed to the original payment source (via Razorpay) within 24 to 48 banking hours. For Cash on Delivery orders, refunds will be issued via direct UPI transfer.
4. Cancellations
Orders can be cancelled free of charge before the cold-box has been packed and handed over to the courier (usually within 10 minutes of order placement). Once dispatched, orders cannot be cancelled mid-transit.